Reactivate a locked LiU account

The information below is aimed at co-workers at LiU.

Affected students contact the Info Centre.

When a temporary locked account has been unlocked, a text message will be sent to people who have a work phone number or to the alternative mobile number you may have provided in MinIT. Those who have filled in an alternative email address in MinIT will receive a notification there as well. You can fill in the alternative email address and mobile number in MinIT under My profile when your account is active again.

When the account has been unlocked, you must reactivate the account by confirming your identity. There are several ways of doing this. The list below shows how to proceed, listed in order of preference. Use alternative 1 if you can. If you cannot use alternative 1, pass on to alternative 2, and so on.

Alternative 1:

A quick way to reactivate your account yourself is verification by any of these three options:

  • an account at antagning.se.
  • an account at EduID. It is possible to create and verify an account at EduID immediately if you have a private mobile with a private subscription connected with your Swedish personal identity number. You need to register an email address that you have access to while registering since a confirmation email is sent to this address.
  • BankID (a Swedish personal identity number is required to set up BankID).

Visit minit.liu.se/activation if you have such an account that you can use, and follow the steps described there.

Alternative 2:

Book an appointment to visit the account administrator at your department (or equivalent organisational unit) to confirm your identity with an official identity document.

Alternative 3:

Visit an IT service desk on Campus Valla, Campus Norrköping or University Hospital Campus. 

See more details at Helpdesk and service desks for IT support.

Alternative 4:

Telephone the account administrator at your department (or equivalent organisational unit) to subsequently confirm your identity through a video meeting in which you display an official identity document. Such a video meeting can be arranged in, for example, Zoom, Teams, Facetime (only on iPhone), or the video function in Facebook Messenger, according to what you agree with the administrator. 

Alternative 5:

Contact the helpdesk at the IT Division. They can reactivate you account if you confirm your identity in a video meeting in which you display an official identity document. Such a video meeting can be arranged in, for example, Zoom, Teams, Facetime (only on iPhone), according to what you agree with the helpdesk personnel.

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