E-government and e-services

Forskningsgruppen för e-förvaltning och e-tjänster

LiU is a national leader in research on the use, evaluation and development of e-government and e-services in the public sector. Our research covers e-services intended for citizen use and common digital resources for several government agencies at several levels of public administration, companies and agencies.

E-government is the use of IT to simplify and improve societal services used by citizens and companies. It includes making information easier to access, and creating the conditions required for active participation in decision-making in public administration. E-government is also known as digitalisation of the public sector. Digitalisation of public administration and the provision of e-services are becoming increasingly linked to the concept of open data. We study the phenomenon of open data in its own right, and its introduction, use and benefits.

We are a national leader in research on the use, evaluation and development of e-government and e-services in the public sector. Our research in e-government covers not only e-services intended for citizen use in various roles, but also the conditions required in the form of internal IT services and common digital resources for several government agencies at different levels of public administration, companies and agencies.

National leaders in e-government in the public sector

Our research into IT and operational development is carried out in close collaboration with public organisations. We study, among other phenomena, the use of electronic administration and public e-services. Our research within e-government and e-services has had a major impact, and has been influential in Swedish activities within government agencies. The results have also been used in general practical work, and made a significant contribution to the theory of such issues as the identification of parties interested in services, the requirements on and the need for services, knowledge about the management of development initiatives, and the evaluation of IT services. LiU is a national leader in research on e-government and e-services within the public sector.

Are you interested in improving your e-government or e-services?

We are interested in finding partners for new collaborative projects. The benefit for collaboration partners is access to new research-based knowledge to ensure more efficient, comprehensive and informed work when developing and controlling IT resources. If you are interested in a project with us, please complete the expression of interest on this page. You can also, of course, contact us by email or telephone. Contact details are given below.

We cover complete processes in our research, from the preconditions for public IT in the form of control, strategy, policy and frameworks; through development programmes and projects; to the use, evaluation and effects of IT for operations and external actors. Such processes can be thought of as the digitalisation of the public sector, also known as “e-government”. We carry out research in close collaboration with our partners such that we understand the benefit for further research and for successful practical use.

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2019

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