This course consists of three parts. The first part, Marketing and Consumer Behaviour 7,5 ECTS credits, centers on the processes and activities consumers engage in when acting on today’s markets. The second part, Service Management and Marketing 7,5 ECTS credits, focuses on how firms can co-create value with their customers to provide unique customer experiences. The last part of the course consists of the preparation and completion of a bachelor thesis, 15 ECTS credits.
The selection to this course is made on basis of completed academic credits in the subject Business Administration. The academic credits must be available on Universityadmission.se/Antagning.se by the last day of application.
Main field of studyBusiness Administration
Course typeSingle subject course
ExaminerSvjetlana Pantic Dragisic
Course coordinatorAku Valtakoski, Olga Yttermyr, Mikael Ottosson
Director of studies or equivalentSvjetlana Pantic Dragisic
|Course offered for||Semester||Weeks||Language||Campus||VOF|
|Single subject course (Full-time, Day-time)||Spring 2021||v202104-202123||English||Linköping|
Main field of studyBusiness Administration
Course levelFirst cycle
- 60 ECTS credits in Business Administration, with a minimum of 52,5 ECTS credits passed including a course in research methods of 7,5 ECTS credits, or equivalent
- English corresponding to the level of English in Swedish upper secondary education (English 6/B)
(Exemption from Swedish)
Intended learning outcomes
On completion of the course, the student should be able to:
- demonstrate advanced knowledge of business administration models and business administration theories
- apply the acquired knowledge to current problems in marketing management
- critically analyse economic conditions and development tendencies
- independently plan and carry out a scientific work in marketing management
- critically review and discuss a scientific work in marketing management
This course consists of three parts. The first part, Marketing and Consumer Behaviour 7,5 credits, introduces students to marketing and consumer behavior. Central in the course is the process and activities consumers engage in when acting on today´s markets e.g., selecting, purchasing, using, evaluating, and disposing products and services. At the core of consumer behavior is the study of how the world is influenced by the actions of marketers and the understanding of the wider role of consumers, consumption culture and consumerism in today’s world.
The second part, Service Management and Marketing 7,5 credits, introduces students to service management and marketing. The focus of the course concerns how firms can co-create value with their customers to provide unique customer experiences. In addition the course covers topics such as new service development, service quality, service recovery and the use of different market channels. The core of service is the interaction between customers, employees and the service scape and the different roles that both customers and employees can adopt.
The last part of the course consists of the preparation and completion of a bachelor thesis, 15 credits.
Teaching and working methods
The teaching takes the form of lectures and seminar exercises and in the last module, essay tutoring. The students should also study independently. Language of instruction: English
Examination of the two first modules is in the form of written examinations or in the form of project work within the framework of the teaching, or in both of these forms. The thesis is presented and defended at a seminar. The examination also includes critical review of another essay and active participation in the entire seminar series. Detailed information about the examination can be found in the course’s study guides.
If the LiU coordinator for students with disabilities has granted a student the right to an adapted examination for a written examination in an examination hall, the student has the right to it. If the coordinator has instead recommended for the student an adapted examination or alternative form of examination, the examiner may grant this if the examiner assesses that it is possible, based on consideration of the course objectives.
Students failing an exam covering either the entire course or part of the course twice are entitled to have a new examiner appointed for the reexamination.
Students who have passed an examination may not retake it in order to improve their grades.
GradesThree-grade scale, U, G, VG
Planning and implementation of a course must take its starting point in the wording of the syllabus. The course evaluation included in each course must therefore take up the question how well the course agrees with the syllabus.
The course is carried out in such a way that both men´s and women´s experience and knowledge is made visible and developed.
DepartmentInstitutionen för ekonomisk och industriell utveckling
For literature, see the courses 723G44 and 723G45.
For thesis: Bryman, A., & Bell, E., Business research methods. 2015, Oxford University Press, USA
|ATTE||Attendance Final Seminars||D||0.5 credits|
|OPPO||Opposition||U, G||0.5 credits|
|PRES||Presentation and Defence||U, G||0.5 credits|
|THE1||Thesis||U, G, VG||12.5 credits|
|TPRO||Thesis Proposal||U, G||1 credits|
|SMM2||Service Management and Marketing, Group Assignment||U, G, VG||3.5 credits|
|SMM1||Service Management and Marketing, Written Examination||U, G, VG||4 credits|
|MCB2||Marketing and Consumer Behaviour, Teamwork Assignment||U, G, VG||2.5 credits|
|MCB1||Marketing and Consumer Behaviour, Written Examination||U, G, VG||5 credits|
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