Maria Booth

Publications

2026

Maria Booth, Ida Lindgren (2026) Driving Change Through Interdependent Routines How Citizen-Centric and Data-Driven Contact Centers Initiate Change Across Intraorganizational Boundaries ELECTRONIC PARTICIPATION, EPART 2025, p. 272-287 (Conference paper) Continue to DOI

2024

Ida Lindgren, Daniel Toll, Björn Johansson, Maria Booth, Aya Rizk, Ulf Melin (2024) Organizational conditions required to implement RPA in local government Insights from a Swedish case study PROCEEDINGS OF THE 25TH ANNUAL INTERNATIONAL CONFERENCE ON DIGITAL GOVERNMENT RESEARCH, DGO 2024, p. 434-442 (Conference paper) Continue to DOI

2023

Daniel Toll, Maria Booth, Ida Lindgren (2023) Robot Colleagues in Swedish Municipalities: How RPA Affects the Work Situation of Employees Electronic Government (EGOV 2023): 22nd IFIP WG 8.5 International Conference, EGOV 2023, Proceedings, p. 160-173 (Conference paper) Continue to DOI

Daniel Toll, Maria Booth, Ida Lindgren (2023) Digitalization and automation for the sake of IT? Insight from automation initiatives in Swedish municipalities ICEGOV '23: Proceedings of the 16th International Conference on Theory and Practice of Electronic Governance, p. 86-93 (Conference paper) Continue to DOI