Often the problems of the public sector are to do with the lack of resources for its many obligations. These obligations often concern supporting and assisting citizens, and many types of values are to be realized and uphold, be it democracy and equality or efficiency and integrity. For many years digital technologies have been used to support the processes we humans perform, typing on a computer instead of writing on paper or letting the computer perform calculations. But what happens when more typically human processes are starting to be replaced? Such as interpretation, learning and decision making? These types of processes exist in more of a gray area than simple calculations. Can a digital system, a type of software or a robot really handle these types of tasks? What happens when these types of solutions are starting to get used, and do we sacrifice anything getting there?
Daniel Toll
PhD student
Artificial intelligence and robots alleviating humans are talked about as promising ways for society to progress. I study the technologies in the frontline of digitalization within the public sector, what these are used for and what the outcome is.
