Daniel Toll
Artificial intelligence and robots alleviating humans are talked about as promising ways for society to progress. I study the technologies in the frontline of digitalization within the public sector, what these are used for and what the outcome is.
Technologies in the frontline of digitalization
The public sector in Sweden is facing many challenges and digitalization is seen in part as a natural part of technological development, but also as a large problem-solver.
Research
Currently I am working on my licentiate thesis, focusing on automation within Swedish municipalities, with a particular focus on robotic process automation (RPA).
I study how municipalities implement this type of software, what they use it for and the outcome and experience of having ‘digital co-workers’ as colleagues. How does this affect the co-worker, organization, citizen and society?
Publications
2024
2023
Education
I am active as a teacher in two Information Systems study programs:
I pop up in several different courses, but mainly in courses with a focus on method or a mix of IT and organization. As a teacher I lecture, lead seminars and workshops and supervise projects and theses.