Besma Glaa

Associate Professor

My Research includes Service innovation, business model innovation, technology substitution, Digital Servitization with a focus on sustainability. My earlier research include healthcare management research.



Aku Valtakoski, Besma Glaa (2024) Beyond templates: methodological reporting practices and their impact in qualitative service research Journal of Service Management, Vol. 35, p. 66-108 Continue to DOI


Heiko Gebauer, Besma Glaa, Lars Witell (2022) Transforming service-centric business models during core technology innovations: The case of electric vehicles Book of Abstracts, 9th International Conference on Business Servitization (ICBS)


Andrea Fried, Besma Glaa (2020) Introduction to Deviance in a World of Standards Understanding Deviance in a World of Standards
Glaa Besma, Mignon Ingrid (2020) Identifying gaps and overlaps of intermediary support during the adoption of renewable energy technology in Sweden - A conceptual framework Journal of Cleaner Production, Vol. 261, Article 121178 Continue to DOI


Besma Glaa, Per Kristensson, Lars Witell (2019) Service teams and understanding of customer value creation Service innovation for sustainable business: stimulating, realizing and capturing the value from service innovation, p. 117-133 Continue to DOI