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Besma Glaa

Associate Professor

My Research includes Service innovation, business model innovation, technology substitution, Digital Servitization with a focus on sustainability. My earlier research include healthcare management research.

Publications

2024

Aku Valtakoski, Besma Glaa (2024) Beyond templates: methodological reporting practices and their impact in qualitative service research Journal of Service Management, Vol. 35, p. 66-108 Continue to DOI

2022

Heiko Gebauer, Besma Glaa, Lars Witell (2022) Transforming service-centric business models during core technology innovations: The case of electric vehicles Book of Abstracts, 9th International Conference on Business Servitization (ICBS)

2020

Andrea Fried, Besma Glaa (2020) Introduction to Deviance in a World of Standards Understanding Deviance in a World of Standards
Glaa Besma, Mignon Ingrid (2020) Identifying gaps and overlaps of intermediary support during the adoption of renewable energy technology in Sweden - A conceptual framework Journal of Cleaner Production, Vol. 261, Article 121178 Continue to DOI

2019

Besma Glaa, Per Kristensson, Lars Witell (2019) Service teams and understanding of customer value creation Service innovation for sustainable business: stimulating, realizing and capturing the value from service innovation, p. 117-133 Continue to DOI

News

Besma Glaa programme manager for SMIO.

We move with the times and listen to our alumni

The SMIO Master’s Programme has established itself as an international strategy and management programme. Alumni from across the globe attended its recent 15th anniversary jubilee.

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