Photo of Ida Lindgren

Ida Lindgren

Senior associate professor

My research focuses on effects of digitalization for public sector organizations. I'm especially interested in how municipalities and governmental agencies make use of digital services for communicating and exchanging information with citizens.

Digitalization of public services

Digital services have created new ways for public sector organizations of communicating and exchanging information with citizens. Digitalization of public services is expected to lead to more efficient and effective organizations, as well as increased transparency for citizens. But is that always the case? What does digitalization of public services mean in practice? What values are created; and for whom? 

As a researcher in information system, I am interested in the development and use of information technology (IT) in organizations, and how IT is at interplay with issues related to organization of work. My research focuses on the e-government context in general, and on digitalization of public services (also known as e-services) in particular.

I am especially interested in issues related to how public services are transformed from manual and paper-based processes to digitalized ones; and, in understanding what actors in these organizations are allowed to be part of and affect this transformation process. The research is inter-disciplinary and conducted in close relationship with public sector organizations, as well as with commercial suppliers of digital services for the public sector.

Research Show/Hide content

I am an associate professor (docent) in information systems research and I have authored and co-authored scientific publications in journals, as well as conference papers in proceedings, conference/workshop papers, and research reports. I am part of the editorial board for Government Information Quarterly  and am engaged in two international conferences on digital government:

  • IFIP WG 8.5 International Conference on Electronic Government (EGOV-CeDem-ePart), and
  • Digital Government Society’s Annual International Conference on Digital Government Research (dg.o).

Publications Show/Hide content

Teaching Show/Hide content

As a teacher, I teach scientific method and am frequently engaged as a supervisor of thesis work on the bachelor- and master levels. I also supervise doctoral students and work as a program director for two Information Systems study programs; 

  • a study program on Information Systems Analysis at the Bachelor level, and
  • a study program on IT and Management at the Master level.

In brief Show/Hide content

Academic degrees

  • 2019: Associate professor (Docent) in Information Systems, Department of Management and Engineering, Linköping University, Linköping.

  • 2013: Doctor of Philosophy (PhD) in Information Systems Development, Department of Management and Engineering, Linköping University, Linköping. Title: Public e-service Stakeholders. A study on who matters for public e-service development and implementation.

  • 2007: Licentiate of Philosophy (Phil.lic) in Industrial Ergonomics, Department of Management and Engineering, Linköping University, Linköping. Title: Towards the mitigation of cultural barriers to communication and cooperation.

  • 2004: Master of Science (MSc) in Cognitive Science, Linköping University.

Awards and other merits

  • Awarded the runner-up position of the Börje Langefors Award 2014, an academic prize awarded each year by the Swedish Information Systems Academy, for the best doctoral dissertation in Sweden in the subject areas informatics, information systems, data and information science or equivalent.

  • Winner of Outstanding Paper Awards; The Most Innovative and Promising On-Going Research – Awards the paper with the most out-of-the-box and forward-looking idea and concept – for the following publication: Wassrin, S., Lindgren, I., & Melin, U. (2015). Open Innovation Contests for Improving Healthcare – An Explorative Case Study Focusing on Challenges in a Testbed Initiative. Presented at the 14th IFIP WG 8.5 International Conference, EGOV 2015, Thessaloniki, Greece, August 30 – September 2, 2015, Proceedings.


  • Awarded Highly Commended Award Winner at the Literati Network Awards for Excellence 2011 for the following publication: Axelsson K, Melin U, Lindgren I (2010), Exploring the Importance of Citizen Participation and Involvement in E-government Projects – Practice, Incentives and Organization, Transforming Government: People, Process and Policy (TGPPP), 4(4), 299-321.

Organisation Show/Hide content