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Jasenko Flodin Arsenovic

Associate Professor

Publications

2024

Valeriia Lastovetskaia, Jelena Kurilova-Palisaitiene, Hugo Guyader, Lars Witell, Jasenko Flodin Arsenovic, Camilla Strömbäck, Anders Lundkvist (2024) Buying used and remanufactured products instead of brand-new ones: What really matters for consumers
Tobias Otterbring, Jasenko Flodin Arsenovic, Peter Samuelsson, Suresh Malodia, Amandeep Dhir (2024) Going the Extra Mile, Now or After a While: The Impact of Employee Proactivity in Retail Service Encounters on Customers Shopping Responses British Journal of Management, Vol. 35, p. 1425-1448 (Article in journal) Continue to DOI

2023

Tobias Otterbring, Peter Samuelsson, Jasenko Flodin Arsenovic, Christian T. Elbaek, Michal Folwarczny (2023) Shortsighted sales or long-lasting loyalty? The impact of salesperson-customer proximity on consumer responses and the beauty of bodily boundaries European Journal of Marketing, Vol. 57, p. 1854-1885 (Article in journal) Continue to DOI

2022

Jasenko Arsenovic, Bo Edvardsson, Tobias Otterbring, Bård Tronvoll (2022) Money for Nothing: The Impact of Compensation on Customers' Bad-Mouthing in Service Recovery Encounters Marketing letters, Vol. 34, p. 69-82 (Article in journal) Continue to DOI
Yulia Vakulenko, Jasenko Arsenovic, Daniel Hellström, Poja Shams (2022) Does delivery service differentiation matter?: Comparing rural to urban e-consumer satisfaction and retention Journal of Business Research, Vol. 142, p. 476-484 (Article in journal) Continue to DOI

Research

A woman looking at som keywords that is associatet with remanufacturing. These words are manufacturing, reuse, remarketing, circular economy, circular solutiosn product as a service, sustainable, consumer behavior.

Overcoming behavioral barriers towards consumer product remanufacturing, STIGMA

The STIGMA project tackles waste prevention and product life extension issues and illuminates circular solutions to enable continuous product use/reuse, such as Product as a Service (PaaS) and Remanufacturing.

Organisation

International food market in Linköping

Business Administration (FEK)

Business Administration is a division at the Department of Management and Engineering. The division offers education on undergraduate, masters, and PhD levels, and is an active research environment.
Campus Valla overview.

Department of Management and Engineering (IEI)

The Department of Management and Engineering (IEI) strengthens and develops tomorrow’s industry, business world and society by ground-breaking research, education and innovation.
Studenthuset on Campus Valla in Linköping

About LiU

Linköping University, LiU, offers innovative education and boundary-crossing research. The students are among the most desirable in the labour market and international rankings consistently place LiU as a leading global university.

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