2022 Jasenko Arsenovic, Bo Edvardsson, Tobias Otterbring, Bård Tronvoll (2022) Money for Nothing: The Impact of Compensation on Customers' Bad-Mouthing in Service Recovery Encounters Marketing letters, Vol. 34, p. 69-82 Continue to DOI Yulia Vakulenko, Jasenko Arsenovic, Daniel Hellström, Poja Shams (2022) Does delivery service differentiation matter?: Comparing rural to urban e-consumer satisfaction and retention Journal of Business Research, Vol. 142, p. 476-484 Continue to DOI Tobias Otterbring, Peter Samuelsson, Jasenko Flodin Arsenovic, Christian T. Elbaek, Michal Folwarczny (2022) Shortsighted sales or long-lasting loyalty? The impact of salesperson-customer proximity on consumer responses and the beauty of bodily boundaries European Journal of Marketing Continue to DOI 2021 Jasenko Arsenovic (2021) Proactivity in Service Failure and Service Recovery Jasenko Arsenovic, Arne De Keyser, Bo Edvardsson, Bård Tronvoll, Thorsten Gruber (2021) Justice (is not the same) for all: The role of relationship activity for post-recovery outcomes Journal of Business Research, Vol. 134, p. 342-351 Continue to DOI
Jasenko Arsenovic, Bo Edvardsson, Tobias Otterbring, Bård Tronvoll (2022) Money for Nothing: The Impact of Compensation on Customers' Bad-Mouthing in Service Recovery Encounters Marketing letters, Vol. 34, p. 69-82 Continue to DOI
Yulia Vakulenko, Jasenko Arsenovic, Daniel Hellström, Poja Shams (2022) Does delivery service differentiation matter?: Comparing rural to urban e-consumer satisfaction and retention Journal of Business Research, Vol. 142, p. 476-484 Continue to DOI
Tobias Otterbring, Peter Samuelsson, Jasenko Flodin Arsenovic, Christian T. Elbaek, Michal Folwarczny (2022) Shortsighted sales or long-lasting loyalty? The impact of salesperson-customer proximity on consumer responses and the beauty of bodily boundaries European Journal of Marketing Continue to DOI
Jasenko Arsenovic, Arne De Keyser, Bo Edvardsson, Bård Tronvoll, Thorsten Gruber (2021) Justice (is not the same) for all: The role of relationship activity for post-recovery outcomes Journal of Business Research, Vol. 134, p. 342-351 Continue to DOI
Overcoming behavioral barriers towards consumer product remanufacturing, STIGMA The STIGMA project tackles waste prevention and product life extension issues and illuminates circular solutions to enable continuous product use/reuse, such as Product as a Service (PaaS) and Remanufacturing.
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