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Jasenko Flodin Arsenovic

Associate Professor

Publications

2025

Valeriia Lastovetskaia, Jasenko Flodin Arsenovic, Jelena Kurilova, Lars Witell (2025) Understanding consumer perspectives on remanufactured products: an integrative literature review and research agenda SPANISH JOURNAL OF MARKETING-ESIC (Article in journal) Continue to DOI
K. Hedvall, O. Benedettini, J. H. Bluemel, Jasenko Flodin Arsenovic, P. Kristensson (2025) B2B manufacturers in pursuit of Product-as-a-Service: Motivations, barriers, and approaches Journal of Business Research, Vol. 199, Article 115567 (Article in journal) Continue to DOI
Jasenko Flodin Arsenovic, Bo Edvardsson, Bård Tronvoll (2025) A little bit of that human touch: avoid and recover service failures Service innovation and management: digitalization, service infusion and customer experience, p. 101-111 (Chapter in book)

2024

Valeriia Lastovetskaia, Jelena Kurilova-Palisaitiene, Hugo Guyader, Lars Witell, Jasenko Flodin Arsenovic, Camilla Strömbäck, Anders Lundkvist (2024) Buying used and remanufactured products instead of brand-new ones: What really matters for consumers
Tobias Otterbring, Jasenko Flodin Arsenovic, Peter Samuelsson, Suresh Malodia, Amandeep Dhir (2024) Going the Extra Mile, Now or After a While: The Impact of Employee Proactivity in Retail Service Encounters on Customers Shopping Responses British Journal of Management, Vol. 35, p. 1425-1448 (Article in journal) Continue to DOI

Research

Organisation