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Jasenko Flodin Arsenovic

Associate Professor

Publications

2024

Tobias Otterbring, Jasenko Flodin Arsenovic, Peter Samuelsson, Suresh Malodia, Amandeep Dhir (2024) Going the Extra Mile, Now or After a While: The Impact of Employee Proactivity in Retail Service Encounters on Customers Shopping Responses British Journal of Management, Vol. 35, p. 1425-1448 (Article in journal) Continue to DOI

2023

Tobias Otterbring, Peter Samuelsson, Jasenko Flodin Arsenovic, Christian T. Elbaek, Michal Folwarczny (2023) Shortsighted sales or long-lasting loyalty? The impact of salesperson-customer proximity on consumer responses and the beauty of bodily boundaries European Journal of Marketing, Vol. 57, p. 1854-1885 (Article in journal) Continue to DOI

2022

Jasenko Arsenovic, Bo Edvardsson, Tobias Otterbring, Bård Tronvoll (2022) Money for Nothing: The Impact of Compensation on Customers' Bad-Mouthing in Service Recovery Encounters Marketing letters, Vol. 34, p. 69-82 (Article in journal) Continue to DOI
Yulia Vakulenko, Jasenko Arsenovic, Daniel Hellström, Poja Shams (2022) Does delivery service differentiation matter?: Comparing rural to urban e-consumer satisfaction and retention Journal of Business Research, Vol. 142, p. 476-484 (Article in journal) Continue to DOI

2021

Jasenko Arsenovic (2021) Proactivity in Service Failure and Service Recovery

Research

A woman looking at som keywords that is associatet with remanufacturing. These words are manufacturing, reuse, remarketing, circular economy, circular solutiosn product as a service, sustainable, consumer behavior.

Overcoming behavioral barriers towards consumer product remanufacturing, STIGMA

The STIGMA project tackles waste prevention and product life extension issues and illuminates circular solutions to enable continuous product use/reuse, such as Product as a Service (PaaS) and Remanufacturing.

Organisation

International food market in Linköping

Business Administration (FEK)

Business Administration is a division at the Department of Management and Engineering. The division offers education on undergraduate, masters, and PhD levels, and is an active research environment.
A-building in autumn

Department of Management and Engineering (IEI)

The Department of Management and Engineering (IEI) strengthens and develops tomorrow’s industry, business world and society by ground-breaking research, education and innovation.
Studenthuset on Campus Valla in Linköping

About LiU

Linköping University, LiU, offers innovative education and boundary-crossing research. The students are among the most desirable in the labour market and international rankings consistently place LiU as a leading global university.

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