Jasenko Flodin Arsenovic

Associate Professor

Publications

2025

Valeriia Lastovetskaia, Jasenko Flodin Arsenovic, Jelena Kurilova, Lars Witell (2025)

Understanding consumer perspectives on remanufactured products: an integrative literature review and research agenda SPANISH JOURNAL OF MARKETING-ESIC (Article in journal)

https://dx.doi.org/10.1108/SJME-11-2024-0294

K. Hedvall, O. Benedettini, J. H. Bluemel, Jasenko Flodin Arsenovic, P. Kristensson (2025)

B2B manufacturers in pursuit of Product-as-a-Service: Motivations, barriers, and approaches Journal of Business Research, Vol. 199, Article 115567 (Article in journal)

https://dx.doi.org/10.1016/j.jbusres.2025.115567

Jasenko Flodin Arsenovic, Bo Edvardsson, Bård Tronvoll (2025)

A little bit of that human touch: avoid and recover service failures Service innovation and management: digitalization, service infusion and customer experience, p. 101-111 (Chapter in book)

2024

Valeriia Lastovetskaia, Jelena Kurilova-Palisaitiene, Hugo Guyader, Lars Witell, Jasenko Flodin Arsenovic, Camilla Strömbäck, Anders Lundkvist (2024)

Buying used and remanufactured products instead of brand-new ones: What really matters for consumers (Conference paper)

Tobias Otterbring, Jasenko Flodin Arsenovic, Peter Samuelsson, Suresh Malodia, Amandeep Dhir (2024)

Going the Extra Mile, Now or After a While: The Impact of Employee Proactivity in Retail Service Encounters on Customers Shopping Responses British Journal of Management, Vol. 35, p. 1425-1448 (Article in journal)

https://dx.doi.org/10.1111/1467-8551.12765

Research

A woman looking at som keywords that is associatet with remanufacturing. These words are manufacturing, reuse, remarketing, circular economy, circular solutiosn product as a service, sustainable, consumer behavior.

Overcoming behavioral barriers towards consumer product remanufacturing, STIGMA

The STIGMA project tackles waste prevention and product life extension issues and illuminates circular solutions to enable continuous product use/reuse, such as Product as a Service (PaaS) and Remanufacturing.

Organisation

Business Administration (FEK)

Business Administration is a division at the Department of Management and Engineering. The division offers education on undergraduate, masters, and PhD levels, and is an active research environment.

Department of Management and Engineering (IEI)

The Department of Management and Engineering (IEI) strengthens and develops tomorrow’s industry, business world and society by ground-breaking research, education and innovation.

Studenthuset on Campus Valla in Linköping

About LiU

Linköping University, LiU, offers innovative education and boundary-crossing research. The students are among the most desirable in the labour market and international rankings consistently place LiU as a leading global university.