Platshållare för saknad bild till Jasenko Flodin Arsenovic

Jasenko Flodin Arsenovic

Universitetslektor

Publikationer

2025

Valeriia Lastovetskaia, Jasenko Flodin Arsenovic, Jelena Kurilova, Lars Witell (2025) Understanding consumer perspectives on remanufactured products: an integrative literature review and research agenda SPANISH JOURNAL OF MARKETING-ESIC (Artikel i tidskrift) Vidare till DOI
K. Hedvall, O. Benedettini, J. H. Bluemel, Jasenko Flodin Arsenovic, P. Kristensson (2025) B2B manufacturers in pursuit of Product-as-a-Service: Motivations, barriers, and approaches Journal of Business Research, Vol. 199, Artikel 115567 (Artikel i tidskrift) Vidare till DOI
Jasenko Flodin Arsenovic, Bo Edvardsson, Bård Tronvoll (2025) A little bit of that human touch: avoid and recover service failures Service innovation and management: digitalization, service infusion and customer experience, s. 101-111 (Kapitel i bok, del av antologi)

2024

Valeriia Lastovetskaia, Jelena Kurilova-Palisaitiene, Hugo Guyader, Lars Witell, Jasenko Flodin Arsenovic, Camilla Strömbäck, Anders Lundkvist (2024) Buying used and remanufactured products instead of brand-new ones: What really matters for consumers
Tobias Otterbring, Jasenko Flodin Arsenovic, Peter Samuelsson, Suresh Malodia, Amandeep Dhir (2024) Going the Extra Mile, Now or After a While: The Impact of Employee Proactivity in Retail Service Encounters on Customers Shopping Responses British Journal of Management, Vol. 35, s. 1425-1448 (Artikel i tidskrift) Vidare till DOI

Forskning

Organisation