Jasenko Flodin Arsenovic




Tobias Otterbring, Jasenko Flodin Arsenovic, Peter Samuelsson, Suresh Malodia, Amandeep Dhir (2023) Going the Extra Mile, Now or After a While: The Impact of Employee Proactivity in Retail Service Encounters on Customers Shopping Responses British Journal of Management Vidare till DOI
Tobias Otterbring, Peter Samuelsson, Jasenko Flodin Arsenovic, Christian T. Elbaek, Michal Folwarczny (2023) Shortsighted sales or long-lasting loyalty? The impact of salesperson-customer proximity on consumer responses and the beauty of bodily boundaries European Journal of Marketing, Vol. 57, s. 1854-1885 Vidare till DOI


Jasenko Arsenovic, Bo Edvardsson, Tobias Otterbring, Bård Tronvoll (2022) Money for Nothing: The Impact of Compensation on Customers' Bad-Mouthing in Service Recovery Encounters Marketing letters, Vol. 34, s. 69-82 Vidare till DOI
Yulia Vakulenko, Jasenko Arsenovic, Daniel Hellström, Poja Shams (2022) Does delivery service differentiation matter?: Comparing rural to urban e-consumer satisfaction and retention Journal of Business Research, Vol. 142, s. 476-484 Vidare till DOI


Jasenko Arsenovic (2021) Proactivity in Service Failure and Service Recovery