Photo of Aku Valtakoski

Aku Valtakoski

Senior Associate Professor

Publications

2025

Lars Witell, Poja Shams, Amie Gustafsson, Joanna Pilawa, Aku Valtakoski (2025)

Kundupplevelse i Förändring: digitalisering, robotar och social närvaro i kundresan (Report)

2024

Aku Valtakoski, Besma Glaa (2024)

Beyond templates: methodological reporting practices and their impact in qualitative service research Journal of Service Management, Vol. 35, p. 66-108 (Article in journal)

https://dx.doi.org/10.1108/JOSM-06-2023-0253

2022

Joanna Pilawa, Aku Valtakoski, Lars Witell (2022)

I see what you did there: Do consumers perceive actual service innovations as innovative? 12th SERVSIG Conference, University of Strathclyde (Conference paper)

Jon Engström, Olof Norin, Serge de Gosson de Varennes, Aku Valtakoski (2022)

Service design in healthcare: a segmentation-based approach Journal of Service Management, Vol. 33, p. 50-78 (Article in journal)

https://dx.doi.org/10.1108/JOSM-06-2021-0239

Joanna Pilawa, Lars Witell, Aku Valtakoski, Per Kristensson (2022)

Service innovativeness in retailing: Increasing the relative attractiveness during the COVID-19 pandemic Journal of Retailing and Consumer Services, Vol. 67, Article 102962 (Article in journal)

https://dx.doi.org/10.1016/j.jretconser.2022.102962