Aku Valtakoski

Publikationer

2025

Lars Witell, Poja shams, Amie Gustafsson, Joanna Pilawa, Aku Valtakoski (2025) Kundupplevelse i Förändring: digitalisering, robotar och social närvaro i kundresan

2024

Aku Valtakoski, Besma Glaa (2024) Beyond templates: methodological reporting practices and their impact in qualitative service research Journal of Service Management, Vol. 35, s. 66-108 (Artikel i tidskrift) Vidare till DOI

2022

Joanna Pilawa, Aku Valtakoski, Lars Witell (2022) I see what you did there: Do consumers perceive actual service innovations as innovative? 12th SERVSIG Conference, University of Strathclyde (Konferensbidrag)

Jon Engström, Olof Norin, Serge de Gosson de Varennes, Aku Valtakoski (2022) Service design in healthcare: a segmentation-based approach Journal of Service Management, Vol. 33, s. 50-78 (Artikel i tidskrift) Vidare till DOI

Joanna Pilawa, Lars Witell, Aku Valtakoski, Per Kristensson (2022) Service innovativeness in retailing: Increasing the relative attractiveness during the COVID-19 pandemic Journal of Retailing and Consumer Services, Vol. 67, Artikel 102962 (Artikel i tidskrift) Vidare till DOI