Fotografi av Aku Valtakoski

Aku Valtakoski

Biträdande professor

Publikationer

2025

Lars Witell, Poja Shams, Amie Gustafsson, Joanna Pilawa, Aku Valtakoski (2025)

Kundupplevelse i Förändring: digitalisering, robotar och social närvaro i kundresan (Rapport)

2024

Aku Valtakoski, Besma Glaa (2024)

Beyond templates: methodological reporting practices and their impact in qualitative service research Journal of Service Management, Vol. 35, s. 66-108 (Artikel i tidskrift)

https://dx.doi.org/10.1108/JOSM-06-2023-0253

2022

Joanna Pilawa, Aku Valtakoski, Lars Witell (2022)

I see what you did there: Do consumers perceive actual service innovations as innovative? 12th SERVSIG Conference, University of Strathclyde (Konferensbidrag)

Jon Engström, Olof Norin, Serge de Gosson de Varennes, Aku Valtakoski (2022)

Service design in healthcare: a segmentation-based approach Journal of Service Management, Vol. 33, s. 50-78 (Artikel i tidskrift)

https://dx.doi.org/10.1108/JOSM-06-2021-0239

Joanna Pilawa, Lars Witell, Aku Valtakoski, Per Kristensson (2022)

Service innovativeness in retailing: Increasing the relative attractiveness during the COVID-19 pandemic Journal of Retailing and Consumer Services, Vol. 67, Artikel 102962 (Artikel i tidskrift)

https://dx.doi.org/10.1016/j.jretconser.2022.102962