Interaction Design

User experience

Interaktionsdesign

Thor Balkhed

Work within interaction design and the research in this field focus on user experience. The research also studies how visualisation of huge quantities of data can be experienced as reliable decision-support information, and how the expertise of the user can be exploited.

UX

Research into interaction design at LiU follows two pathways, one of which is the study of the experiences that a system, a product or a service can lead to. The usefulness of a system and the effects that the experience of the system, product or service gives rise to constitute the basis of this research. User experience is central.

Decision support

The other pathway deals with the visualisation of huge amounts of data that we want to use to support decisions. If the automated presentations are to be considered trustworthy and reliable, even in a crisis, the expertise and ability of humans must be preserved and used.

For this reason, research at LiU is targeted at ensuring that the people and the systems that select from the large amounts of information are able to collaborate in a manner that inspires trust. One application is within air traffic management, where a flight controller may be located at one position and must lead traffic from several virtual air traffic control towers. Another application concerns operators in control rooms in processing industry, where many computer monitors and flashing lights show the current situation. A third example is how computer-generated images through a tumour can give a skilled pathologist reliable help in diagnosing disease and deciding which treatment to give.

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