New services are appearing in essentially all industries and all areas of our lives. It is, therefore, vital to focus on the user’s perspective. This means, in turn, that the conditions required for efficient collaboration between many different parties must be present when a new service is to be developed and introduced.
Research at LiU in this field leads the world. Another factor that is studied is the ability of stakeholders to use and nurture the possibilities within design, and how the conditions required to use design to drive change differ between different sectors of society, including the voluntary sector.
Research centred on the design of services is carried out both from a starting point of the cognitive sciences and from technical, economic and organisational perspectives. Several research groups contribute to the development of knowledge.
Some major research projects are also investigating how the design of services for industry can contribute to a more resource-efficient and sustainable society, based on a circular economy.