Digital public administration – new technology, organization, values and learning

Emma Busk Winquist

The increasing use of digital technologies and social media is changing the way we relate to politics and public organizations. Citizens, political parties, publice administration and other actors are using digital technologies to create new relationships and activities.

Our research on digital government focuses on how new forms of public services are designed in administrations, create new relationships with citizens and how citizens use such services in their daily lives.

There are many examples of such digital services. It can be simple information on the web about, for example, the municipal recycling station's opening hours. But it can also be more advanced systems, such as the e-service to file your income tax return digitally. We are researching these issues together between the disciplines of political science and informatics.

But organizational forms are also changing. Municipalities can, for example, share telephone exchanges or payroll systems, creating new forms of collaboration within the administration, but they are rarely visible to citizens.

New technologies and common core values

New technologies and common core values

We pay particular attention to how common fundamental values are affected by the embedding of new technologies in the administration. The legitimacy of the public sector is created when citizens and public organizations are based on the most common fundamental values possible.

This means that citizens must be able to trust the administrations, the services they provide and the restrictions on everyday life that are based on laws and other common rules.

Although the digital administration is driven by increasing efficiency, accessibility and transparency in the administration, central values such as equal treatment, openness and democracy are also maintained in many new ways.

Co-creation and empowerment

With new organizational models, citizens can also contribute to creating better public services, known as co-creation, by, for example, filling in forms online or continuously downloading information they need. This can both streamline the organization and lead to greater participation and collaboration.

With such changes, it is important that both citizens and staff learn to use the new technology.


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Mariana S. Gustafsson, Elin Wihlborg (2019)

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Elin Wihlborg, Mariana S Gustafsson, Fredrik Söderström, Karin Hedström (2015)

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Lisa Hansson, Elin Wihlborg (2015)

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Mariana S. Gustafsson (2014)

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Mariana S. Gustafsson, Elin Wihlborg (2013)

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DINO Reports

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