Our research on digital government focuses on how new forms of public services are designed in administrations, create new relationships with citizens and how citizens use such services in their daily lives.
There are many examples of such digital services. It can be simple information on the web about, for example, the municipal recycling station's opening hours. But it can also be more advanced systems, such as the e-service to file your income tax return digitally. We are researching these issues together between the disciplines of political science and informatics.
But organizational forms are also changing. Municipalities can, for example, share telephone exchanges or payroll systems, creating new forms of collaboration within the administration, but they are rarely visible to citizens.
There are many examples of such digital services. It can be simple information on the web about, for example, the municipal recycling station's opening hours. But it can also be more advanced systems, such as the e-service to file your income tax return digitally. We are researching these issues together between the disciplines of political science and informatics.
But organizational forms are also changing. Municipalities can, for example, share telephone exchanges or payroll systems, creating new forms of collaboration within the administration, but they are rarely visible to citizens.
