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Lars Witell

Professor

Publications

2025

Peter Samuelsson, Lars Witell, Mattias Elg (2025) Service Innovation in Healthcare: Service Today Versus Service Tomorrow Service Innovation and Management: Digitalization, Service Infusion and Customer Experience (Chapter in book)
Jenny Karlsson, Lars Witell, Klas Hedvall, Carolina Camén (2025) The customer reuse experience Handbook of service experience, p. 352-361 (Chapter in book)
Per Kristensson, Lars Witell, Mohamed Zaki (2025) Setting the foundation of service experience in research and practice Handbook of service experience, p. 2-13 (Chapter in book)
Per Kristensson, Lars Witell, Mohamed Zaki (Editorship) (2025) Handbook of service experience
Hannah Snyder, Lars Witell (2025) Frontline employee lying behaviour shaping the customer experience Handbook of service experience, p. 271-281 (Chapter in book)

Research

News

Organisation