Public sector has great expectations on information technology (IT) to solve the societal challenges we are facing both in Sweden and globally. E-services and IT-systems should help governments to use resources more effectively. At the same time citizens and businesses should be offered high service levels and good quality in their meetings with public sector. Public processes should be more transparent and democratic aspects strengthened. Our research focuses challenges in achieving these goals.
Jesper Holgersson, Ida Lindgren, Ulf Melin, Karin Axelsson
In Proceedings of the 25th European Conference on Information Systems (ECIS)
Jesper Holgersson, Karin Axelsson, Ulf Melin
In 16th IFIP WG 8.5 International Conference, EGOV 2017, St. Petersburg, Russia, September 4-7, 2017, Proceedings
Ulf Melin, Karin Axelsson
In Journal of Systems and Information Technology
Article in journal