Jens Jörn Dahlgaard
Professor emeritus
Publications
2026
Investigating the new EFQM Model in the context of organizational priorities for sustainable excellence
International Journal of Quality and Service Sciences, Vol. 18, p. 912-933
(Article, review/survey)
https://dx.doi.org/10.1108/IJQSS-02-2026-0047
2025
Open quality in the digitalization era: concept, principles, and implementation framework
Total Quality Management and Business Excellence, Vol. 36, p. 675-694
(Article in journal)
https://dx.doi.org/10.1080/14783363.2025.2472951
2022
Quality, resilience, sustainability and excellence: understanding LEGOs journey towards organisational excellence
International Journal of Quality and Service Sciences, Vol. 14, p. 465-485
(Article in journal)
https://dx.doi.org/10.1108/IJQSS-12-2021-0183
From quality control to TQM, service quality and service sciences: a 30-year review of TQM literature
International Journal of Quality and Service Sciences, Vol. 14, p. 217-237
(Article in journal)
https://dx.doi.org/10.1108/IJQSS-09-2021-0128
2019
A pattern-based decision framework in the era of Industry 4.0
Total Quality Management and Business Excellence, Vol. 30, p. S158-S181
(Article in journal)
https://dx.doi.org/10.1080/14783363.2019.1665840
