Jens Jörn Dahlgaard
Professor emeritus
Publications
2026
Investigating the new EFQM Model in the context of organizational priorities for sustainable excellence
International Journal of Quality and Service Sciences
(Article, review/survey)
https://dx.doi.org/10.1108/IJQSS-02-2026-0047
2025
Open quality in the digitalization era: concept, principles, and implementation framework
Total Quality Management and Business Excellence, Vol. 36, p. 675-694
(Article in journal)
https://dx.doi.org/10.1080/14783363.2025.2472951
2022
Quality, resilience, sustainability and excellence: understanding LEGOs journey towards organisational excellence
International Journal of Quality and Service Sciences, Vol. 14, p. 465-485
(Article in journal)
https://dx.doi.org/10.1108/IJQSS-12-2021-0183
From quality control to TQM, service quality and service sciences: a 30-year review of TQM literature
International Journal of Quality and Service Sciences, Vol. 14, p. 217-237
(Article in journal)
https://dx.doi.org/10.1108/IJQSS-09-2021-0128
2019
A pattern-based decision framework in the era of Industry 4.0
Total Quality Management and Business Excellence, Vol. 30, p. S158-S181
(Article in journal)
https://dx.doi.org/10.1080/14783363.2019.1665840
