The combination of technological development, demands for sustainability and social change affect the development of ways of working and work life in society. Knowledge and understanding on how these mechanisms affect organisations become important in order to understand how organisations should change and develop abilities in order to accommodate new and emerging customer needs. Customer driven and sustainable change in organisations are, to a high degree, characterised by well-functioning processes for knowledge development and organizational learning, which in turn puts competencies, and how organisations may develop necessary competencies for organizational change, in focus.
Dr Jason Martin is Senior Lecturer in quality management at the Faculty of Science and Engineering at Linköping University, and affiliated to HELIX Competence Centre
at Linköping University. He is also affiliated to the division of Service Management and Logistics
at Chalmers University of Technology, Gothenburg.