My research shows that the process management should be introduced in stages in a structured way to succeed. Companies and organizations sometimes introduce advanced methods without the sufficient level of process maturity. These initiatives have often failed. Based on empirical evidence from many companies, we have developed a process maturity model showing how to do the right things in the right way in the right order.
In brief one can describe the steps:
- Strategic business needs
- Process Awareness
- Established processes
- Data based process analysis and improvement
- Process Control
The process maturity model is continually developed.
Six Sigma - a structured data based approach to problem solving
I do research in the area of how to conduct Six Sigma projects and how to incorporate this way of working in organisations. The phases of a project are:
- Define the problem and set goals
- Measure/gather data on the problem and narrow down the problem
- Analyse data to find significant root causes
- Develop solutions/improvements that eliminates/reduces root causes
- Measure, monitor and control the improved process
Every year our students carry out about 15 Six Sigma projects within external organisations. These projects have been very successful.
When I was an industrial researcher for many years, I applied action research (interactive research). I am particularly interested in this approach and I am happy to help with coaching of students and the companies who want to use this method.