Tjänstefiering (servitization) och tjänstebaserade affärsmodeller

Tjänstefiering ger inte bara möjligheter till ökad konkurrenskraft, det ger också nya vägar till värdeskapande samt en möjlighet att fördjupa relationer med kunder och designa nya affärsmodeller. Forskningen som bedrivs här syftar till att förstå och designa nya strategier för tjänster och värdeskapande. 

Läs mer om forskningsområdet på dess engelska sidor: Servitization and service business models

Forskningsprojekt Visa/dölj innehåll

  • “B2B Data Sharing for Industry 4.0 Machine Learning,” ELLIIT, 2021-2025
  • “SE:Kond 2 LIFE – ekosystem för återanvändning av fordonskomponenter,” Vinnova (the Swedish Governmental Agency for Innovation Systems), 2019-2022
  • “CarE-Service: Circular Economy Business Models for innovative hybrid and electric mobility through advanced reuse and remanufacturing technologies and services,” Horizon 2020 – Research and Innovation Framework Programme, 2018-2021
  • “Value Creation in Innovative Service Systems: A Research Project on the Dynamics of Service Transition Processes in Industrial Networks”, Riksbankens Jubileumsfond (Bank of Sweden Tercentenary Foundation), 2016-2018
  • “Värdeskapande genom tjänsteorienterad affärslogik: Samspel och dynamik i industriella nätverk”, Torsten Söderbergs Stiftelse, 2015-2016
  • “Flexible Business Models”, Vinnova, 2010-2013
  • “Developing Industrial Offerings”, Vinnova, 2006-2009
  • “Industrializing After-Sales Services”, Vinnova, 2004-2006

Publikationer i urval Visa/dölj innehåll

  1. Rabetino, Rodrigo, Marko Kohtamäki, Christian Kowalkowski, Tim Baines, and Rui Sousa (2021) “Servitization 2.0: Evaluating and advancing servitization-related research through novel conceptual and methodological perspectives”, International Journal of Operations and Production Management, Vol. 41 Issue 5, pp. 437-464.
  2. Nansubuga, Brenda and Christian Kowalkowski (2021), “Carsharing: A systematic literature review and research agenda,” Journal of Service Management, Vol. 32, Issue 6, pp. 55-91.
  3. Rapaccini, Mario, Nicola Saccani, Christian Kowalkowski, Marco Paiola, and Federico Adrodegari (2020), “Navigating disruptive crises through service-led growth: The impact of COVID-19 on Italian manufacturing firms,” Industrial Marketing Management, Vol. 88, pp. 225-237.
  4. Witell, Lars, Christian Kowalkowski, Helen Perks, Chris Raddats, Maria Schwabe, Ornella Benedettini, and Jamie Burton (2020), “Characterizing customer experience management in business markets,” Journal of Business Research, Vol. 116, pp. 420-430.
  5. Tronvoll, Bård, Alexey Sklyar, David Sörhammar, and Christian Kowalkowski, (2020), “Transformational shifts through digital servitization,” Industrial Marketing Management, Vol. 89, pp. 293-305.
  6. Raja, Jawwad Z., Frandsen, Thomas, Kowalkowski, Christian, & Jarmatz, Martin (2020), “Learning to discover value: Value-based pricing and selling capabilities for industrial services,” Journal of Business Research, Vol. 114, pp. 142-159.
  7. Raddats, Chris, Christian Kowalkowski, Ornella Benedettini, Jamie Burton, and Heiko Gebauer (2019), “Servitization: A contemporary thematic review of four major research streams,” Industrial Marketing Management, Vol. 83, pp. 207-223.
  8. Helkkula, Anu, Christian Kowalkowski, and Bård Tronvoll (2018), “Archetypes of service innovation: Implications for value cocreation,” Journal of Service Research, Vol. 23, Issue 3, pp. 284-301.
  9. Breidbach, Christoph F., Sunmee Choi, Ben P. Ellway, Byron W. Keating, Katerina Kormusheva, Christian Kowalkowski, Chiehyeon Lim, and Paul P. Maglio (2018), “Operating without operations: How is technology changing the role of the firm?,” Journal of Service Management, vol. 29, Issue 5, pp. 809-833.
  10. Perks, Helen, Christian Kowalkowski, Lars Witell, and Anders Gustafsson (2017), “Network orchestration for value platform development,” Industrial Marketing Management, Vol. 67, pp. 106-121.

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